Tam Valley Depot was established by Duncan McRee who has been building model railroads since he was 14. In 2008, Duncan decided to share the boards and controllers he originally designed for his own use with other model railroaders. All products continue to be researched and developed on Duncan's HO Tam Valley Railroad layout.
We are a small family business owned by Duncan and his wife Janice and are commited to supporting the model railroad community.
All boards are hand-built in San Diego, CA by Frank, Jack, Alisa and Kevin with you, the model railroader, in mind.
Duncan continues to push the field, exploring and supporting the use of dead rail systems and bringing in components he used when he was building and flying model planes. As a result, Duncan was awarded the Bertie Award for Innovation by the listeners of ModelRail Radio twice, in both 2012 and 2014.
We are located at:
4541 Hidalgo Ave San Diego, CA 92117
our email is dmcree at tamvalleyrr.com (the at is of course @ and there are no spaces. It is displayed this way to keep you spam robots from picking it up)
The fastest and most reliable way to reach us is via email. Duncan does his best to respond promptly to all inquires. Please understand that at busy times, Duncan may need to divide his time between ensuring the boards are made and responding to emails. Questions about purchases you have made or products delivered take priority because we take customer service seriously. After all, as fellow model railroaders, you are part of our community. Since everything is hand assembled things may take a bit more time and we appreciate your patience as we work to meet your needs.
Tam Valley Depot is named after the town Duncan grew up in.
Our boards are individually hand-built in a small workshop Duncan desgined and built to look like a train depot.
We have one HO scale railroad that runs through the bedrooms in our house (passing through the wall between rooms). The line runs from Sausalito, California up through Donner Pass in the Sierras to Truckee, Nevada.
We have another HO scale railroad in an outside workshop that is regularly used for operating sessions and testing Tam Valley Depot products. This railroad is a model of the Southern Pacific from Roseville, California to Truckee, Nevada. (Yes, we love this area of the country)
As a small business, we appreciate both your loyalty and support. We also are a family with three children and as such may not be immediately able to respond to you late in the evenings or on weekends.
We look forward to many years of partnering with you to create model railroads.
Prices We reserve the right to change prices at any time. We have edited this website, however, errors are occasionally made and Tam Valley Depot reserves the right to correct any errors or omissions on its website. Sales Tax Unless you have a reseller's permit on file with Tam Valley Depot or tax exemption certificate on file with us, all orders shipped to California will be charged sales tax.
30-day Money-back Guarantee If, within 30 days of having received your product, you find that it does not suit your needs, you may return it for a refund. Tam Valley Depot will refund the purchase price of the product in the same payment form, excluding shipping/handling costs, once the product is received. This refund does not apply if the product has been altered or damaged. If you decide to return the product after the 30-day evaluation period, a 20% restocking fee will be charged against the credit.
Warranty All electronics board manufactured by Tam Valley Depot are warranted against defects in manufacturing and/or failure of the board through no fault of the customer for one year after the sale date. This does not include boards modified by the user or kits assembled by the customer after purchase, or boards damaged by the customer through misuse as determined by Tam Valley Depot.
How to Return a Product
We will take back unused product in good condition for a refund within one year. If it does not have all the parts we may take a small fee out. We will refund the PayPal account on which it was bought. If you bought the product from another source we will still take it back if in the original packaging with alll parts although we prefer you work through the orinal seller. you must have a PayPal acount for us to pay you. We will not take back used parts as the law forbids us reselling them as new.